We collect new (open box returns) and used electric scooters and micromobility equipment. Each product then undergoes a rigorous diagnostic check to verify that it can be repaired and restored to optimal condition before entering our refurbishment process.

Only scooters capable of riding perfectly are offered to you so that you can enjoy uncompromising quality.

At Fixwheel, we've identified over 1,000 parts covering all models on the market, with a precise evaluation scale for each one. All worn or defective parts, whether mechanical or electronic, are systematically replaced. Each component is individually tested and changed as soon as it exceeds our internal wear criteria to guarantee you a reliable, durable scooter that's ready to ride like new, without any unpleasant surprises on the road!

If the battery meets our strict criteria for capacity, cycles, and safety, it is kept. Otherwise, it is replaced with a tested and reliable battery, so you can drive with complete peace of mind and enjoy optimal performance on every journey.

The actual condition of each scooter is associated with its grade: Fair, Very Good, or Excellent (Premium). Each model undergoes more than 70 checkpoints (electronic, mechanical, and aesthetic) to guarantee performance and reliability comparable to that of a new model.

The grade primarily reflects the aesthetic appearance of the scooter: Fair, Very good or Excellent (Premium).

- Fair condition: May show visible signs of use (scratches, small dents), but no impact on performance or safety.

👍 The smart, economical and sustainable choice.

- Very good condition: Some light signs of use (discreet micro-scratches), often invisible at first glance.

👏 The ideal choice between affordable price and sleek aesthetics.

- Excellent condition: Like new, no noticeable wear.

👌 For a premium experience at the best price.

Regardless of the grade chosen, all our scooters are 100% functional, tested, verified and pampered.

All our refurbished scooters come with a 6 to 12 month warranty from the date of receipt.

For more details, see our warranty conditions.

The Fixwheel warranty covers electronic components as well as breakdowns or malfunctions related to an electronic defect (excluding misuse).

For more details, see our warranty conditions.

Oh dear! These are touchy subjects 😅

The warranty does not cover everything resulting from misuse. Here is a non-exhaustive list of malfunctions not covered by the warranty:

• Mechanical breakdowns;
• The cables were cut;
• Wear parts;
• Damage caused by humidity (unfortunately, electric scooters aren't submarines yet 🛶)

For more details, see our warranty conditions.

If your scooter has a problem and is still under warranty, fill out our customer service form (insert link). Our experts will analyze your request within 48 hours to determine if the issue is covered by the warranty.

If so, you will receive all the instructions for returning your scooter to us. Once received, we will take care of the necessary repairs so that you can get your scooter back in perfect working order, ready to ride.

For more details, see our warranty conditions.

If you change your mind, you have 15 days from the date of receipt of your scooter to exercise your right of withdrawal.

To make a return or exchange, please fill out our customer service form (insert link). You will receive a response within 48 hours to arrange the return and choose the solution that suits you best: a full refund or an exchange.

For more details, see our warranty conditions.

Return shipping costs are shared according to the type of return:

• From your home to the FixWheel warehouse: the costs are borne by the customer.
• From the FixWheel warehouse to your home: if the breakdown is covered by the warranty, the costs are covered by FixWheel and in case of exchange.

This organization allows us to guarantee a fair and fast service, while keeping our scooters affordable for everyone. For more details, see our warranty conditions.

For more details, see our warranty conditions.

We accept credit card payments as well as payment in installments with Alma, so you can choose the most convenient option for your budget.

Your invoice is generated automatically upon purchase and is available in your customer area.

By phone: 01.89.71.85.49 or via our contact form here .

Our team will respond within 48 business hours, so you can quickly get the help or information you need.

You can cancel your order before it is shipped. To do so, simply contact us via our contact form (link) and our team will ensure your request is processed promptly.

You have 15 days after delivery to return your product in its original condition.

For that :

1. Fill out the customer service form.
2. You will then be able to choose between repair, exchange or refund.
3. Our team will respond within 48 hours to provide you with all the necessary return instructions.

For more details on our terms and conditions, please consult our Terms and Conditions.

Perfect timing! Fixwheel is committed to educating users on the proper use and maintenance of their scooters. You'll find all our practical tips and tricks for extending the life of your scooter on our blog (link).

Yes! We offer compatible parts, subject to stock availability. Browse our selection and easily find the components you need to maintain or repair your scooter.

Yes! Fixwheel offers a scooter trade-in service, whether your model is recent or a bit older. Whether you want to change models, sell your scooter, or take advantage of an eco-friendly option, we'll guide you through the process.

If you want to resell your scooter:

1. Fill out our trade-in form .
2. Our team will analyze your request and assess the condition of your scooter to offer you a fair price.
3. Once accepted, you will receive all the instructions to return your scooter to us.
4. After receipt and verification, we will proceed with payment by bank transfer or voucher, according to your choice.

All functional scooters can be taken back. The offer will depend on:

• The overall condition of your scooter (mechanical and aesthetic)
• The model and age of the device
• Included accessories

We evaluate each scooter with transparency and fairness, so you can be sure you receive a fair and consistent offer.

Our team will respond within 48 hours to provide you with return instructions and a takeover proposal.

Simple and quick: everything is done in just a few steps.

Transparent: you know the condition and value of your scooter before sending it.

Eco-friendly: your scooters are refurbished or recycled to limit waste.